HQ Knowledge Base

Memsys

• MemSysApp – Default Report VIDEO
• MemSysApp – Email Configuration VIDEO
• MemSysApp – Exporting Labels to a file VIDEO
• MemSysApp – Exporting To a File VIDEO
• MemSysApp – General Settings Tab VIDEO
• MemSysApp – Okidata Labels VIDEO

See all 11 articles

Security

• Accessing Knowbe4 for the first time.

Remote access - VPN

• Citrix VPN user troubleshooting

Citrix

• How to install GoToMeeting MSI for hosting a Webinar.

Browser (IE, FireFox, Chrome)

• Browser issues

FAQ

• About the HQ HelpDesk
• Complex Password creation Guide
• Equipment - Unused
• Space Heaters / Fans
• Voice Mails and Faxes time to your INBOX
• What happened to the music files I had saved?

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PC and hardware

• Office 365 in High Contrast Black Mode on a PC
• Can we get a wireless mouse
• Audio - No sound or speakers not working
• Desktop reboot restart frequency.
• Why does my PC need to be re-imaged

Printers and Fax

• Printer offline.
• Problem sending a fax to the Outside.
• Hp 1536 scan to email shortcut.
• All Fax machines are HP LJ 1536

Monitor issues

• Monitor Display is rotated 90 0r 180 Degrees

Raiser Edge

• Trouble with Raisers Edge - Postal Saver/AddressAccelerator feature
• Restore Raiser Edge icons in menus

Phones - RingCentral

• Changing your Voice Mail Greetings
• Clean Your Ring Central Phone Screen (Video)
• New employee orientation on RingCentral phone (Video)
• Overseas Phone Calls
• Phone display is blank
• RingCent Audio Conference (Video)

Office 365

• Conversation mode (Video)
• Department contacts (Video)
• Not all of my mail is getting to recipients at Hotmail, AOL, Yahoo! or Gmail. What is going on?
• Office 365 activation (Video)
• Office 365 home use (Video)
• Office 365 in High Contrast Black Mode on a PC

See all 18 articles